We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. In the rare event you wish to make a return for any reason, Stra Gems & Jewels makes it easy with our no-questions-asked policy. We do no to accept returns for custom orders. including custom gemstone rings, custom matching bands, rushed, discounted, and items on payment plans. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging and gemstone certificates if applicable. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@stragems.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stragems.com

Damages and issues

In the event a parcel is received with damaged packaging, make a report with the local courier, and contact us immediately!

​If you have already signed for or received a damaged parcel, please do not open the package right away. Take several photos of the exterior and then send them to us by email at info@stragems.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the products. In most cases, the items are very well-packed and remain undamaged.

​We do allow 7-14 days' shipping times for most deliveries, as this is the typical delivery time-frame, but shipping times can vary for every country. If you do not receive your standard economy airmail order within 30 working days, please contact us, so that we can open a claim with the post office.

​Additional Information for orders placed outside of Sri Lanka :

In many countries not USA, declared shipments may be subject to customs fees and taxes. Buyers are responsible for any customs fees, taxes, and duties owed. Returns made due to the aforementioned cannot be authorized.

​More Questions?  Contact us.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.