​

• Standard Shipping  - FREE

Standard EMS shipments typically arrive in 7-20 working days. Our standard shipping option is usually fast for most of Asia, and the UK. ​

• Worldwide Express - $50 USD

Custom orders usually requires 1-2 weeks of production and 4-10 days of shipping. Please let us know the deadline for rush orders, We will let you know,

*These are typical quoted times.

​

Standard EMS shipments to some countries can take longer than our typical quoted times, including Canada (up to 2 weeks), South Africa, Israel, Italy, Spain, Reunion, and Malta, (15 days), Mexico, Central and South America (14 days), Trinidad and Tobago, Caribbean Islands, British and US Virgin Islands, French Polynesia and Tahiti (15days ). 

​

Availability 

​

All gemstones are in stock and ready for immediate shipping. Bespoke Jewellery require 1-2 weeks to complete the order shipments. Orders are processed within 2-3 working day, Monday through Friday, . If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed. If you wish to cancel after the order has shipped, you may return it for a refund.
​
Customs Duty and Import Tax
​
In many countries (not USA) properly declared shipments may be subject to customs charges and tax. Standard mail takes longer, but typically avoids additional fees. We are happy to ship via express mail, but please note that we have no control over import taxes that may occur in your country. Import tax, customs fees and/or duty is the buyer's responsibility.

Some countries, such as Belgium, Brazil, Croatia, Turkey, Greece and Russia require an import licence ID or a formal VAT business registration number for customs clearance.
​
Invoices
​
Should you require a customised invoice or no invoice at all, please contact us via email before or immediately after placing your order.
​
Tracking Information
​
EMS Post Tracking
FedEx Tracking
​
LOST OR DAMAGED PACKAGES 
​
In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately!
​
If you have already signed for or received the package, please do not open the package. Take several photos of the exterior of the parcel and then send them to us by email at info@stragems.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.
​
If you do not receive your standard economy order within 30 working days, please contact us, so that we can open a claim with the post office. Should the claim result in confirmation of loss, we are more than happy to offer full refunds or replacement items if available. Claims take 7-14 days to process through local post offices as our post office must communicate with your post office. 
​
More Questions?  Contact us