We ship to over 120 countries worldwide! Best of all, Standard Free shipping & Express Shipping available , and NOT per item! You can order as many items as you like and pay just a single shipping fee. Orders above $1000 will qualify for Express FedEx shipping. Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery.
Our Shipping Options :
Standard EMS shipments typically arrive in 7-20 working days. Our standard shipping option is usually fast for most of Asia, and the UK.
- Worldwide Express - $50 USD
Express shipments via FEDEX typically arrive within 4-8 working days (Please upgrade to Express Service if you need to have items arrived quickly
Custom orders usually requires 1-2 weeks of production and 4-10 days of shipping. Please let us know the deadline for rush orders, We will let you know,
*These are typical quoted times.
Standard EMS shipments to some countries can take longer than our typical quoted times, including Canada (up to 2 weeks), South Africa, Israel, Italy, Spain, Reunion, and Malta, (15 days), Mexico, Central and South America (14 days), Trinidad and Tobago, Caribbean Islands, British and US Virgin Islands, French Polynesia and Tahiti (15days ).
There are alternative shipping services available upon request such as FedEx for express delivery. ( FED EX DELIVERY TIME 4-8 Business Days ) Please upgrade for Express Shipping if you like to have your items delivered quickly.All items will be shipping from one of the workshops in Sri Lanka or Australia.
Insurance and Tracking
All our parcels will come with tracking no. Our services are very reliable and all the parcels are insured by National Gem & Jewelery Association in rare cases of loss or damage.
Availability
All gemstones are in stock and ready for immediate shipping. Bespoke Jewellery require 1-2 weeks to complete the order shipments. Orders are processed within 2-3 working day, Monday through Friday, . If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed. If you wish to cancel after the order has shipped, you may
return it for a refund.
Customs Duty and Import Tax
In many countries (not USA) properly declared shipments may be subject to customs charges and tax. Standard mail takes longer, but typically avoids additional fees. We are happy to ship via express mail, but please note that we have no control over import taxes that may occur in your country. Import tax, customs fees and/or duty is the buyer's responsibility.
Some countries, such as Belgium, Brazil, Croatia, Turkey, Greece and Russia require an import licence ID or a formal VAT business registration number for customs clearance.
Invoices
Should you require a customised invoice or no invoice at all, please
contact us via email before or immediately after placing your order.
Tracking Information
EMS Post TrackingFedEx Tracking
LOST OR DAMAGED PACKAGES
In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and
contact us immediately!
If you have already signed for or received the package, please do not open the package. Take several photos of the exterior of the parcel and then send them to us by email at info@stragems.com. This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. In most cases, the items are very well-packed and remain undamaged.
If you do not receive your standard economy order within 30 working days, please
contact us, so that we can open a claim with the post office. Should the claim result in confirmation of loss, we are more than happy to offer full refunds or replacement items if available. Claims take 7-14 days to process through local post offices as our post office must communicate with your post office.
More Questions?
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